We are committed to delivering high-quality, compassionate care by placing patients, carers, and families at the heart of everything we do.
Our Patient Engagement and Experience Team (PEET) plays a vital role in ensuring the voices of those using our services shape how care is delivered across the organisation. Through meaningful involvement and continuous feedback, the team supports the delivery of our Patient Engagement and Involvement Strategy 2023–2026 and ensures our work aligns with NHS England’s statutory guidance on involving people and communities in decision-making.
PEET works in partnership with patients to champion dignity, respect, and compassion across DHU services. They advocate for patient voices, gather and analyse feedback, promote learning, and support improvements that make a real difference. The team also works closely with the Patient and Public Involvement (PPI) Sub Committee, which oversees engagement activities and monitors progress towards strategic goals.
From digital accessibility improvements to the introduction of new feedback tools, our team is passionate about turning insights into action. With the continued support of Patient Representatives and wider community groups, we’re building a culture where patient experience is not just measured, it’s truly valued and continuously improved.
Rhonda Pickering: "We're all about getting things right for you. Your ideas and feedback are our guide, pointing us towards making healthcare better for everyone. Let's work together to make sure your voice is heard loud and clear."
Deputy Director of Nursing and Quality
Judith Brown: "Your perspective is our greatest asset. We're not just here to do the job – we're here to listen and learn from you. Together, we can make healthcare feel more personal and caring, because your needs are what drive us."
Patient Engagement and Experience Manager
