Full Privacy Notice – Web

DHU Healthcare CIC (Registered in England under registration no. 05834163 with its registration address at No2 Roundhouse Road, Derby, England, DE24 8JE), its subsidiary and associated companies (hereinafter referred to as DHU) is committed to protecting personal data.

This Privacy Notice discloses the privacy practices for DHU’s main website and any subdomains of the site www.dhuhealthcare.com


This website is hosted by ANS. To view their Privacy Policy please click here.

By submitting personal data in electronic form to this site, or by using this site, you give your consent that all personal information you submit may be processed in the manner and for the purposes necessary to conduct DHU’s services.

If you do nothing other than read pages or download information, DHU will capture and store information about your visit. This information will not identify you, it relates to:

  • The internet domain and IP address from which you access the web site.
  • The type of browser (Microsoft Edge or Google Chrome) and operating system (Windows, UNIX) you use.
  • The device you use, such as a mobile phone or tablet.
  • The date and time of your visit.
  • The pages you visit.
  • The address of the web site from which you linked to us (if applicable).
  • The length of time you stay on the site.
  • Other Google Analytics metrics which you can view by visiting.

DHU use this information to make each visit more rewarding and to provide it with information to help improve its service.

DHU do not know the identities of people who visit its website in this way.

DHU may also use information submitted to it, by you via a form for the purposes of dealing with your enquiry.

These include:

  • Submitting a complaint.
  • Enquiring about employment.
  • Contacting a team within DHU.

This website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that DHU do not have any control over that other website. Therefore, DHU cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Notice.

You should exercise caution and look at the privacy Policy applicable to the website in question.

Facebook, Twitter, Linked In and Vimeo may be used by this website to quickly signpost you to DHU’s sites or view online content. These websites each use cookies to track your visit to the DHU website, and also to store personal identifiable information about you which can include statistical information relating to where you live, age, ethnicity, website usage, and DHU are not responsible for the data processed by these organisations. Please visit their websites privacy policies to see how they may use your information.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

DHU use traffic log cookies to identify which pages are being used. This helps it analyse data about web page traffic and improve our website in order to tailor it to customer needs. DHU only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help DHU provide you with a better website, by enabling it to monitor which pages you find useful and which you do not. A cookie in no way gives DHU access to your computer or any information about you, other than the data you choose to share.

You need to opt in if you want to accept cookies, if you do not click into our check box, then DHU will not track using cookies. However, there are some connectors to this website which DHU need to advise you have their own policies. For example, the CQC widget in the footer, the hyperlinks to other websites. If you click a link, please be aware that the website may track which website you were referred by. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

This may prevent you from taking full advantage of the website.

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer and allow an analysis of the use of the Site by you. The information generated by the cookie about your use of this website (including your IP address) is sent to a Google server in the U.S. and stored there.

Google use this information to evaluate your use of the website and compile reports on website activity for website operators. Google will not transmit this information to third parties unless required by law or if third parties process this data on Google’s behalf.

Google will not associate your IP address with any other data held by Google. You can disable cookies by selecting the appropriate settings in your internet browser. By using this site you agree to the processing of data about you by Google in the manner described and for the aforementioned purpose.

Please click here to view the privacy policy on all of Google’s products which could be useful whilst visiting this website.

Below we have described the cookies that DHU use below.

DHU use a number of different cookies on its site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

Some of the videos embedded on this website are videos hosted on the popular video sharing platform Vimeo to make the experience of visiting this website more visual, enjoyable, and tailored to the needs of new technology where people use smartphones and tablet devices to absorb digital content. Please click here to visit Vimeo, and read their privacy policy about how they store information about you when you watch their video content.

Some of the videos embedded on this website are videos hosted on the popular video sharing platform YouTube to make the experience of visiting this website more visual, enjoyable, and tailored to the needs of new technology where people use smartphones and tablet devices to absorb digital content. Please click here to visit YouTube, and read their privacy policy about how they store information about you when you watch their video content.


The following list describes the cookies DHU use on this site, what DHU use them for and the impact on your experience of using our site if you choose to opt-out from allowing us to set cookies on your machine.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, and sometimes provide useful information to the owners of the site. 

There are some cookies necessary to this site functioning, such as interacting with our accessibility toolbar. These cookies will usually remove themselves when you close your browsing session. More information can be found in the ‘Necessary cookies’ section. 

We use some additional cookies, such as Google Analytics, to help us gather information and improve the website. You have the option to deny use of these cookies; more information can be found in the ‘Additional cookies’ section. 

You can find more information on managing and deleting cookies on About Cookies.

Necessary cookies

The following cookies are necessary to our site functioning.

Cookie Purpose Expiry
cookieconsent_status Persistently records your option regarding additional cookies. 1 year

Necessary accessibility cookies

The following necessary cookies allow the functions within our accessibility toolbar to work optimally.

Cookie Purpose Expiry
accessibility-controls Records option regarding additional cookies. End of browsing session
saveFontSize Allows the website (CMS) to record if the user’s font size selection. End of browsing session
contrast-mode Allows the website (CMS) to record the user’s contrast mode selection. End of browsing session
googtrans Allows the language of page content to be changed and records the language selected. End of browsing session

Additional cookies

The following third-party cookies are used for analytical and media purposes. 

If you do not accept use of these additional cookies, some third-party media content - such as YouTube, Vimeo or Google Maps - may not load on this website.

Analytics cookies

In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the using Google Analytics.

You can read Google’s extensive information on data practices in Google Analytics.

You can opt-out of Google Analytics on our website by denying additional cookies or by using the Google Analytics Opt-out Browser Add-on.

Cookie Purpose Expiry
_ga Distinguishes user for Google Analytics. 2 years
_gid Distinguishes user for Google Analytics. 1 day
_gat Throttles request rate for Google Analytics. 1 minute
_ga_{ID} Persists session state for newer versions of Google Analytics. 2 years
_gat_gtag_UA_{ID} Persists session state for older versions of Google Analytics. 1 minute
__utma Distinguishes user and session for Google Analytics. 2 years
__utmb Determines new session or visit for Google Analytics. 30 minutes
__utmc Determines new session or visit for Google Analytics. End of browsing session
__utmz Stores traffic source for Google Analytics. 6 months

Embed cookies 

We may use embeds from YouTube, Google Maps or Vimeo on our site to display content. That content uses the following third-party cookies. Where possible, we will use privacy-oriented settings to ensure as few cookies as possible require consent. 

These additional cookies that remain, and the content from which they stem, will not display on the site unless you choose to ‘Accept additional cookies’. 

Cookie Source Purpose Expiry
CONSENT YouTube (.youtube-nocookie.com)  Google cookie tracking consent with analytics and/or ad integration.  2 years 
CONSENT Google Maps (.google.com)  Google cookie tracking consent with analytics and/or ad integration. 2 years 
__cf_bm Vimeo (.vimeo.com)  Vimeo ClouldFlare layer which filters out requests from bots.  30 minutes

If you have any concerns as to how your data is processed you can contact:

information.governance@dhuhealthcare.nhs.uk or you can write using the address below;

Data Protection Officer

DHU Health Care CIC
No2 Roundhouse Road
DE24 8JE

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