For more than 30 years our not-for-profit community interest company has striven to provide compassionate, high-quality care for our patients. We have grown from a Derbyshire-based out of hours GP function to provide round the clock healthcare for more than eleven million people across key geographical areas.
We offer a range of service provisions across the Midlands and beyond, working in collaboration with partners and colleagues across regional and national NHS systems, GP federations and other private provider companies. We offer innovative, integrated solutions that ensure all our patients and communities can access the right care, in the right place, at the right time.
As part of the NHS frontline, we lead urgent care within Emergency Departments, Urgent Treatment Centres, GP and Primary Care Surgeries and out in our communities. We offer a full range of both ‘in and out of hours’ clinical specialist services, provided by a diverse workforce made up of medical, nursing, allied health and support teams.
Our business offer includes community nursing, urgent treatment, primary care streaming, urgent on-day primary care, GP home visiting, phlebotomy, community hospital medical cover, telephone consultation support, weekend palliative care home visiting and more.
We are equally at the heart of the NHS111 service as the largest single organisation providing a 111 service, providing the service for the entire Midlands region and at times of contingency. Nationally we take one in every four calls to 111 from our four main centres in Derby, Chesterfield, Leicester and Oldbury. We also continue to support the London Ambulance Service with non-urgent calls.
To ensure we are able to support this provision across such a large geographical area, DHU 111 is proud to have a team of Health Advisers, Clinical Advisers, Pharmacists, Paramedics, Dental Nurses and other health specialists. We have an overall Care Quality Commission (CQC) rating of ‘OUTSTANDING’, reporting that ‘staff treated people with compassion, kindness, dignity and respect’. We are incredibly proud to offer our patients this exceptional accredited service.
As well as putting our patients first, we support a career development pathway for our people, developing a strategic approach to leadership, wellbeing, talent management and continuous education for both our clinical and non-clinical staff. This includes an in-house coaching-based leadership programme called Inspire that ensures everyone has the opportunity to grow the skills, knowledge and experience that enables a high-quality patient-focused service.
As a provider organisation in an increasingly joined-up health and social care system that has adopted and committed to the NHS Long Term Plan, we are developing our long-term strategy and welcome the challenges and opportunities this ‘new’ NHS offers DHU Healthcare. We are inspired and motivated to bring all aspects of our business together, for a new sense of clarity and purpose.