At Heron GP Surgery in Leicester, a dedicated group of individuals is coming together to make a real difference in healthcare. In this edition of our Volunteer Spotlight, we are delighted to introduce Sita Singh, a trained lawyer and the new Chair of the Patient Participation Group (PPG) at Heron GP Surgery.
Sita's journey into volunteer work began long before her involvement with the PPG. With a background in law and a passion for helping others, she had previously served as a mentor for the National Citizen Service (NCS), raising substantial funds for arthritis awareness. She also played a vital role in the Witness Protection Programme, supporting victims and witnesses of criminal cases, providing assistance in court, and giving evidence when needed.
About a year ago, Sita faced a personal challenge when she was met with complications to her health. This diagnosis prompted her to take a break from her busy corporate life and embark on a journey to explore the world and experience diverse cultures.
During her eight years as a patient at Heron GP Surgery, Sita had provided feedback about the service. The surgery recognised her commitment to making a difference and invited her to join the new PPG to help bring about improvements.
Sita's motivation to join the PPG was clear: "Instead of complaining, I wanted to contribute and make a difference to not just my care, but the care of all the patients at the surgery."
Under her leadership, the PPG is off to an inspiring start. Sita describes the team as diverse, with each member bringing a unique perspective to the table. Their goal is to increase awareness and involvement in the PPG, ensuring that more people understand its purpose and impact.
"We have some really big plans about what we would like to do in the future. It’s a chance for us to improve the health and wellbeing of the local community. We’d like to start a book club for people and want to reach people who might struggle to make connections within the community. We all love reading and we’re passionate to reach out through this activity, similarly we’ve suggested setting up a walking group."
Sita emphasises the importance of the PPG in helping patients connect with activities and resources within their community: " My goal is to ensure that every patient at Heron GP Surgery feels heard, welcomed, and part of the wider Leicester community. A lot of people at the surgery don’t have access or are not aware of activities taking place locally. The surgery is often the first point of contact, particularly if you are new to the area. Our work could help build these connections."
While it's still in its early stages, the PPG under Sita's guidance is becoming increasingly optimistic that positive change can happen, and that their voices are being heard and making a difference in the healthcare experience for all.
If you share Sita's passion for making a positive impact in healthcare and want to get involved, reach out to the team at Heron GP Surgery's Patient Participation Group. Together, you can help shape a brighter future for healthcare in your community.