DHU welcome complaints and making a complaint will not affect any treatment or care you receive from DHU Healthcare CIC.

All patients have a right to receive treatment with dignity and respect and will not be discriminated against because of making a complaint.

Please see the following services we provide and the contact information for these services. Taking the time to feedback your experience helps us to improve our services.

More information

Address: DHU Healthcare CIC, No:2 Roundhouse Road, Pride Park, Derby, Derbyshire, DE24 8JE

Email: 

Call us: 0900 – 1700 Monday – Friday (excluding bank holidays)

Tel: 0300 1000 407

Address: DHU Healthcare CIC, No:2 Roundhouse Road, Pride Park, Derby, Derbyshire, DE24 8JE

Email: dhuurgentcare.clinicalgovernance@nhs.net

Call us: 0900 – 1700 Monday – Friday (excluding bank holidays)

Tel: 0300 1000 407

Address: DHU Healthcare CIC, Anstey Frith Building, County Hall, Leicester Road, Glenfield, Leicester, LE3 8HD

Email: dhuurgentcare.clinicalgovernance@nhs.net

Call us: 0900 – 1700 Monday – Friday (excluding bank holidays)

Tel:0300 1000 407

Email: dhuurgentcare.clinicalgovernance@nhs.net

Call us: 0900 – 1700 Monday – Friday (excluding bank holidays)

Tel: 0300 1000 407

All other complaint enquires can be submitted by completing the below form.

Please complete this form with the details of your complaint:

Person making complaint:

Required
Date of birth Required
Required
Address
How would you like us to contact you?

Patient’s details if not the complainant:

(Please note that in most circumstances we will need the patient’s consent for you to make the complaint on their behalf – they can sign at the bottom of this form to give consent

Date of birth
Address
Date and time of patient’s contact with service: Required
:
Required
Required

DHU will contact you about your complaint within three working days of receiving the details to agree an action plan for investigating it.

If you do not wish to complete a complaint form:

  1. You can contact us during normal office hours, Monday to Friday on 0300 1000 407 if you wish to give details of your complaint verbally. If you call outside of these times you can leave us a message.
  2. You can email details of your complaint to: DHUL.clinicalgovernance@nhs.net or dhuurgentcare.clinicalgovernance@nhs.net
  3. You can write to: Clinical Governance, DHU Healthcare, No:2, Roundhouse Rd, Derby DE24 8JE or DHU Healthcare, Anstey Frith Building, County Hall, Leicester Road, Glenfield, Leicester, LE3 8HD
Required

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