Our strategy 2022-2027
As we head into a new era of partnership and collaboration across the NHS and social care, it is the right time to set out a set of clear and defined shared goals for our company. This strategy, created with our patients, people and partners, will shape our next five years.
The critical success factors we describe will drive our decisions, plans and actions. They will help us to meet our every day mission - and ultimately the vision and culture we have set out for DHU Healthcare.
Together with our CARE values – the principles and behaviours we believe in and live by – we have a golden thread that weaves throughout our company.
Our critical success factors:
Patients
Patient Experience Strategy
We ask our patients what matters to
them – to improve their care experiences,
transform our services, achieve
high-quality standards and realise the
best possible health outcomes.
People
People Plan
We value our people through a
‘coaching culture’ - offering staff
engagement, wellbeing support, career
progression and inspirational,
visible leadership.
Innovation
Transformation Strategy
We seek new ways of working with
input from our people, patients and
partners - enabling improvement and
investment in a stable and
sustainable business.
Collaboration
Partnership Strategy
We connect and integrate – working
with others to deliver the best
healthcare, treatment and results,
prevent further ill-health and
improve wellbeing.
Citizenship
Social Responsibility Strategy
We maximise the benefits and value of
our social responsibility – supporting
good causes, offering employment
and procurement opportunities, and
lessening environmental impact.
Our CARE values
At the heart of everything we do you’ll find our CARE values – the principles, standards and behaviours we live by.
And whilst they belong to DHU, they sit alongside the values in the NHS Constitution, which we are also proud to uphold as a valuable partner within the National Health Service.
WE CARE for you. We are always:
Compassionate
We show kindness, consideration and
understanding in everything we do - and
demonstrate our caring nature to our
patients, people and communities
Accomplished
We are available day and night – a
responsive, adaptable, professional NHS
partner, providing the best advice, care and
treatment for every individual.
Respectful
We recognise the value that individual and
team differences bring - welcoming views,
listening, being honest, and learning from
others’ experiences.
Encouraging
We believe everyone matters, so we inspire
confidence in others - promoting ‘speakingup’,
fostering career-long learning and development,
and supporting improvement ideas