We like to shout about the incredible people who help DHU to provide the care you need.
Today we’d like to take you behind the scenes to introduce you to Kajal Patel who, as Technical Service Manager, oversees the day to day operations of the DHU IT technical department, leading teams (2nd line and Desktop & Field), ensuring that jobs are completed on time and the quality of services delivered are not compromised.
She also leads and manages LF contract making key decisions that relate to continuous improvement of Service Delivery aspects and ensuring commercial aspects are considered and well-maintained
Kajal told us: “I have worked in both the private and public sectors and one of the main reasons for joining DHU is knowing that we help people, all of the time. The CARE values mirror my own so by bringing added value to this team gives more to the patient experience. That is something that DHU values and I know that what I and my team do, makes that difference and makes what we do better.
“I’ve been with DHU for three years, arriving from Leicestershire County Council, which was a fixed-term contracted role where I helped design IT service management area called Problem, Change and Release Management.
“An opportunity came up as a Continuous Improvement Lead at DHU which gave me the chance to work within healthcare. I progressed to the role of Service Delivery Manager and more recently, Technical Service Manager which relates to the delivery of IT services within the organisation.
“Even though we have no direct involvement with patients, the work which we do makes a significant difference in the development and delivery of the services which ensures our people have what they need to deliver that care. By looking at continuous improvement, we are doing our bit towards ensuring DHU provides a service that exceeds expectations. That goes for other internal teams as well.
“It’s up to me and my team to identify areas of improvement along with BAU operational activities which are extended to the delivery of the projects. As a not for profit, community interest company, we have a responsibility to ensure the money we spend goes right into patient care so, if we can find a way of doing something more efficiently, that money can go directly back into providing top-quality patient care.
“It all goes back to ensuring the patients receives the best possible experience and that’s what spurs me on. Knowing that dedication and professionalism in my work and the work of my team ultimately benefits the patients is why I do this. . I am very proud of my teams for supporting me in this journey and can proudly say, that behind every success of DHU, DHU IT have contributed their part of the job.