Meet Gary Wood, our Deputy Operations Manager at Northants. With over seven years of experience, Gary began as a driver for the out-of-hours service before transitioning into various roles, including receptionist. Since DHU took over in 2019, Gary has steadily climbed the ranks, eventually reaching his current management position.
Speaking to us, Gary said: “In my day-to-day, I oversee the out-of-hours service during its active hours, collaborating with shift leads, managing timeframes, and handling reports. Coordinating with third parties like HCPs and palliative care to ensure a seamless operation of the service. During quieter hours, my focus shifts to administrative tasks, including appraisals, reports, and ensuring compliance.
“Together with Stuart, my fellow Deputy Ops Manager, we manage a team of around sixty staff members, overseeing drivers, receptionists, and shift leads. Reporting to Catriona Strickland, the Head of Service for Northants, we navigate the challenges with dedication. Despite the occasional headaches, I get a lot out of the rapidly changing nature of the role.
“My journey into healthcare started in care homes, providing a unique perspective on the human side of patient care. Initially drawn to the out-of-hours service by my love for driving, I've found immense satisfaction in bringing crucial resources to those in need. Even as a manager, my dedication to on-the-ground shifts keeps me connected to the core of the service.
“What I value most is the combination of administrative responsibilities and the challenges of management. The variety, from day-to-day operations to handling unexpected situations, keeps me engaged. Understanding the service in detail is key, and I believe a balance of experience and managerial training leads to effective leadership.
“Covering a vast area in Northants with four bases, the main ones located in Northampton and Kettering hospitals, presents diverse challenges. Despite the demanding nature, my proudest achievement is improving communication between staff and management. Bridging the gap fosters a cohesive and supportive work environment.
“In our daily routine, morning catch-ups with the office team ensure smooth operations. Discussions cover road conditions, coverage gaps, and any management needs, allowing the team to focus on rotas without unnecessary worries. On weekends or live service hours, being on call means being ready for any responsibility, from covering a GP shift to crucial meetings with stakeholders.”
Gary emphasised the importance of maintaining communication and providing reassurance, saying, “Overall, the challenging moments highlight the indispensable role each team member plays in ensuring the service runs smoothly, making every role in Northants necessary for its success.”