Today in our ‘What do You do at DHU’ feature we’re speaking to Peter Miles who is an Operational Manager based at our Head Office in Johnson Building. Peter has been with us for 11 years and over that time he’s grown and developed alongside the company.
Here’s what he told us about his role…
“We were a small company when I joined 11 years ago and it has grown significantly. To develop alongside the company has been a fantastic experience and I’ve always found that I’ve been able to develop my skills during that time. I joined as a Driver and went from there to become a Driver Trainer before moving on to take on the role of Deputy Ops Manager in Leicester and finally to my most recent position as an Operational Manager for the Derbyshire area.
“I take pride in the fact that we’re a very caring organisation. Our main focus is always towards our patients, but in order for our patients to have the correct care we need to look after our staff as well. In my role I ensure that the team have the right tools, training and capabilities to be able to care for patients correctly.
“Part of that responsibility involves bringing people together who might not have had experience of working alongside each other and supporting them to achieve a shared goal. For me it’s that support network which makes DHU special.
“I see time and time again our people going above and beyond for our patients and each other, a fact that makes me proud every day. It’s amazing to watch the team at work, be it at an Urgent Treatment Centre or out on the road. No matter what the conditions, come rain or shine, our staff our always there to provide care for our patients.
“To provide the great patient care that we aim for requires the right kind of people. We’re a family and we help each other, which is a huge advantage in the caring community. When our partner agencies across the frontline are under pressure, DHU are always on hand to support them. The Derby Urgent Treatment Centre is a classic example of this, as we are providing support to the A&E department on daily basis to ensure that the real emergencies are dealt with effectively and that we deal with the other side of the Urgent Care spectrum.
“At DHU I see individuals and groups go above and beyond outside of normal working hours to support the community. We’ve done large scale charity events like the Wolf Run and Cyclothon, but also on a smaller scale we’ve supported local charities such as collecting food and clothing for those in need across the community. There’s a huge number of caring individuals that do so much more beyond their day job to support the communities in which we serve.
“From being a policeman for 30 years and ending up quite cynical afterwards, I can honestly say that working for DHU has brought back my faith in the community. It’s been an emotional rollercoaster at times, but working for DHU has certainly made me a more caring and understanding person.”
Thank you Pete for chatting with us. Keep your eyes peeled for DHU’s next #WhatDoYouDo.
Interested in finding out more about DHU? Why not check out our Facebook, LinkedIn, Twitter, and Instagram pages and follow us for more updates.