It was the very first time DHU had been entered into the awards, being announced as finalists in all six categories we were put forward for.
We picked up a Silver Award in the Public Sector Contact Centre of the Year category, Bronze Awards for Director of the Year (Pauline Hand), Large Contact Centre of the Year and Customer Service Team of the Year (111 Frontline Team) and Finalists in the Manager of the Year (Asif Khan) and Support Team of the Year (The Project Management Team) categories.
DHU’s 111 service is responsible for taking roughly one in every five calls to NHS111 nationally, covering the entire Midlands region from advice centres based in Chesterfield, Derby, Leicester and Oldbury.
Pauline Hand is Managing Director of DHU 111 and said: “It is a tremendous honour to be named as finalists in six separate awards that cover such a wide range of what we do at DHU in providing such a large 111 service.
“Our 111 team has been exceptional in adapting during a two year period of expansion, innovation and growth whilst consistently providing excellent, compassionate care and advice for our patients when they need it. 111 is a first port of call for so many people unsure of what medical help they need and where to get it, we provide that reassurance and care whilst supporting the wider health system to make sure our patients get the right care at the right place.
“I’m so proud of what we have achieved and to be recognised so highly at an awards ceremony that doesn’t traditionally showcase healthcare, shows what a unique and highly respected service we offer.”
The ceremony was held at the St John’s Hotel in Solihull on Friday 8th November.
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