You’ll have seen in the media that the national computer system used to deliver NHS111 and urgent care services across the country has experienced a significant technical breakdown, which means we can’t use it right now either.
It’s a busier time than usual, nevertheless, thanks to our hard-working DHU teams, we are still running services to get you the medical help, advice and support you need.
We are using alternative plans and procedures until this national incident is resolved.
There are things you can do to help us as well.
Find out more here:
Should the public continue to use 111?
Yes. Start with online help if you can at 111.nhs.uk where there is trusted health advice and information available, including 70+ symptom checkers for many ailments and minor injuries.
What if I call 111 will I experience difficulties?
Weekends are always high demand, but we have plans and processes in place to continue to provide services. Without access to our computer system, it may take longer for calls to be answered and your call with us may take longer than usual, so we thank everyone for their patience and understanding.
What can the public do to help?
Following this advice will #HelpUsHelpYou.
If you have a medication or prescription query that can wait, please contact your GP when they re-open after the weekend.
If it is not an urgent concern, you can also speak to a local pharmacist. You can find pharmacy opening times, including those open at evenings and weekends at nhs.uk
If it really can’t wait use the online service at 111.nhs.uk
If you are calling 111 for health information, please think carefully about whether it really is urgent.
111.nhs.uk has lots of trusted health information and is a good source for many questions that you may have about common health concerns, chronic conditions, treatments, mental and physical health and much more.
Consider the full range of options that are available to you in your local community, which could include visiting a pharmacist for minor ailments or heading to a walk-in centre. You can search for local services at nhs.uk
Ambulance and Emergency Departments remain very busy. It vital that we protect these services
and they should continue to be used for life-threatening and serious emergencies only.
Thank you for your support and patience during this time.