As part of our regular series to introduce you to the incredible individuals working within DHU Health Care, we’re going to be highlighting team members stories and asking them what it takes to keep you safe and healthy each and every day of the year.
We’ll be exploring people’s roles and responsibilities, learning about their teams and giving you a real insight into what it’s like to work in the challenging world of healthcare.
Next up in our ‘What Do You Do’ series, we talk to Mickey Hey, a Health Advisor and Coach for DHU 111, who tells us a little about his multiple roles at DHU…
Michael Hey – Health Advisor/Coach for DHU 111
What is your job title?
Health Adviser/CC Coach/IT Whizz…Handy Man!
How long have you worked for the company?
3 years in May 2022
Previous roles/background working for DHU?
I haven’t done any other previous roles to the one I have now, I have however seconded to IT for a month to set up the new advice centre, this entailed me working closely with IT Project Manager to set up all the IT equipment in the new advice centre at Orbis 1. I was very fortunate to have been selected to do this as it’s something I really enjoy because of my high foundation of knowledge around computers and IT.
Can you give an overview of the duties, functions and responsibilities of your job?
As a Health Adviser my main responsibility is to assess the needs of anybody calling into 111, to make sure they get most appropriate care for their concerns or reasons for calling the service. As a coach I am responsible for making sure the trainees that come through the training in the class room have the appropriate support, this includes sitting and listening to their calls while their taking them, sitting with them while they are taking calls on their own, and auditing calls that are taken within the call center, there are many tasks that a coach does, but the main responsibility for coaches is to be there for anybody that needs support.
What is a typical day like?
A typical day in the life of Mikey Hey is waking up and getting ready to come to work by checking what I’ll be doing on my rota, I then get into work with plenty of time to prepare for my shift, say hello to everybody and make sure I’m ready. If it’s a coaching shift I can prepare for that shift by reading up the feedback sheets from the previous coaching session and preparing myself for the staff member whom I’ll be coaching. If it’s a call taking day I’ll prepare myself by making a big cup of coffee ready to take calls to assist our patients in the most appropriate way, I typically work 6 – 8 hour shifts, which are really easy going and usually fly by.
What do you like the most about working for DHU?
The best thing about working for DHU is that there is a real sense of community, and it feels like one great big family, the amount of support there is and the amount of encouragement there is to work here. There are so many opportunities’ to progress and make a career off, it really is the best place to work.
Proudest moment in your career working for DHU?
My proudest moment at DHU, was when I my application was accepted to become a coach, I’ve wanted to progress for so long at DHU and never really felt like there was a good moment to do so, but after speaking to my manager, she said it would be a good idea to try, so I did and I got accepted.
Fun/interesting fact about you?
I grew up in the Lake District, on the Farm that belonged to Beatrix Potter, this was fun apart from having complete strangers come in my room once a year when we had to open the house to the public.
If you were to give anyone any advice what would it be?
Life will only throw at you what it knows you can handle.
Thanks to Michael for sharing his story and keep your eyes peeled for DHU’s next #WhatDoYouDo.