Meet the DHU Team – Holly Davis

As part of our regular series to introduce you to the incredible individuals working within DHU Health Care, we’re going to be highlighting team members stories and asking them what it takes to keep you safe and healthy each and every day of the year.

We’ll be exploring people’s roles and responsibilities, learning about their teams and giving you a real insight into what it’s like to work in the challenging world of healthcare.

Next up in our ‘What Do You Do’ series, we talk to Holly Davis, a Non-Clinical Continuous Quality Improvement Trainer, who tells us a about her role at DHU…

Holly Davis – Non-Clinical Continuous Quality Improvement Trainer

What is your job title?

“Non-Clinical Continuous Quality Improvement Trainer” or “trainer” for short!

How long have you worked for the company?

I have worked at DHU for 4 and-a-half years now!

Previous roles/background working for DHU?

Prior to this I was a sales woman, selling everything from jewellery, to phones, to beds!

Can you give an overview of the duties, functions and responsibilities of your job?

My day to day job involves training new and existing staff members and making sure everyone is up to date with their Pathways license.

What is a typical day like?

A typical day for me at DHU normally involves spending time with the printer. We have become best friends since I’ve started working here, so if you see me I’m normally stood there. I’m either printing new paperwork for a course that is about to start, or I’m scanning in test papers and exam results! Other than that you can normally see me in the training room presenting Pathways to new starters. I also still work on the phones, so if you don’t find me in the training room, I’m sat in the advice centre as a Health Advisor, taking calls.

There’s a rumour going around that I don’t actually leave and I have a tent set up somewhere as I’m always here, but I just love the job!

What do you like the most about working for DHU?

The thing I like most about working for DHU is most definitely seeing people progress! You come into my training room, looking all frightened and worried, then 3 weeks later you’re out in the advice centre taking calls. Then I might see you again, if I’ve bugged you enough to encourage you to apply for the coaching course, you then complete that course and from there, the DHU world is your oyster! Quite a few people that I have seen in Pathways have gone on to become managers, OPS leads, senior health advisors and coaches. It makes me so proud to see everyone being successful.

Proudest moment in your career working for DHU?

My proudest moment in my career so far is making it to trainer. I started off in Pathways in June 2017, and then became a coach 6 months later, 6 months after that I applied for the trainer role and got it!

Fun/interesting fact about you?

A funny fact about me is that if you get me to laugh, really hard, it just sounds like I’m crying, there’s literally no difference between the two.

If you were to give anyone any advice what would it be?

If I was to give anyone some advice about starting with DHU, I would say, don’t panic, it will click, there’s a lot of information to go through but one day you’ll sit there, after worrying and *bing* it’ll all make sense, and even if it doesn’t, don’t worry, that’s what I’m here for.

Thanks to Holly for sharing her story and keep your eyes peeled for DHU’s next #WhatDoYouDo.

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