Meet the DHU Team – Emilie Hackett

As part of our regular series to introduce you to the incredible individuals working within DHU Health Care, we’re going to be highlighting team members stories and asking them what it takes to keep you safe and healthy each and every day of the year.

We’ll be exploring people’s roles and responsibilities, learning about their teams and giving you a real insight into what it’s like to work in the challenging world of healthcare.

Next up in our ‘What Do You Do’ series, we talk to Emilie Hackett, a Dental Nurse Advisor for DHU 111, who tells us a little about her role at DHU…

Emilie Hackett – Dental Nurse Advisor for DHU 111

What is your job title?
Dental Nurse Advisor for DHU 111

How long have you worked for the company?
Since May 2021 (6 months)

Previous roles/background working for DHU?
This is my first job role within DHU, but I have almost 10 years of dental experience, as before this role I was a Dental Nurse at a private dentist, assisting with general dentistry, implants and oral surgery. I am also qualified in intravenous sedation.

Can you give an overview of the duties, functions and responsibilities of your job?
Assessing patients’ symptoms over the telephone and triaging them appropriately based on their assessment. This could range from referring to a routine dentist, emergency dentist or emergency service or care advice, home management or just some reassurance! As a Dental Nurse Advisor I have the responsibility for assessing the patient and ensuring they get the correct and safe care.

What is a typical day like?
As a Dental Nurse Advisor, you also train as a Health Advisor too, so each day is different and no call is the same! I could be assessing dental patients as part of a telephone triage assessment, taking front end dental calls or taking Health Advisor calls from patients who need our help and advice for a wide range of symptoms.

What do you like the most about working for DHU?
The role is very rewarding, and every day is different so I never get bored! I enjoy the satisfaction of making a difference to patients’ lives, whether this is helping a patient access an emergency dentist for dental swelling, referring a child with a possible broken arm to a treatment centre or helping arrange an ambulance for a patient who is very unwell.

Proudest moment in your career working for DHU?
Passing my probation!!

Fun/interesting fact about you?
I’m full of odd facts or things that make you think..
“isn’t it strange that sharks don’t know that cows exist…!

If you were to give anyone any advice what would it be?
The job is extremely rewarding but it can also involve sensitive and emotional scenarios which I don’t think you can ever prepare for unless you’re actively in that moment. You have to remember that you are there to help the person on the other end of the phone, and they’ve called because they need our help or advice. There are always going to be good days and bad days, but as long as you remember to be positive, be empathetic, and remember you are there to make a difference and get the patient the appropriate care, you know you’ve done everything you can to help.

Thanks to Emilie for sharing her story and keep your eyes peeled for DHU’s next #WhatDoYouDo.

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