We welcome compliments and concerns.

Use the links below to share your experiences of our services and us to make the care we deliver even better.

More information

Address: DHU Healthcare CIC, No:2 Roundhouse Road, Pride Park, Derby, Derbyshire, DE24 8JE

Email: DHUL.ClinicalGovernance@nhs.net

Call us: 0900 – 1700 Monday – Friday (excluding bank holidays)

Tel: 0300 1000 407

Address: DHU Healthcare CIC, Anstey Frith Building, County Hall, Leicester Road, Glenfield, Leicester, LE3 8HD

Email: dhuurgentcare.clinicalgovernance@nhs.net

Call us: 0900 – 1700 Monday – Friday (excluding bank holidays)

Tel: 0300 1000 404

Email: dhuurgentcare.clinicalgovernance@nhs.net

Call us: 0900 – 1700 Monday – Friday (excluding bank holidays)

Tel: 0300 1000 407

All other complaint enquires can be submitted by completing the below form.

Please complete this form with the details of your complaint:

Person making complaint:

Required
Date of birth Required
Required
Address
How would you like us to contact you?

Patient’s details if not the complainant:

(Please note that in most circumstances we will need the patient’s consent for you to make the complaint on their behalf – they can sign at the bottom of this form to give consent

Date of birth
Address
Date and time of patient’s contact with service: Required
:
Required
Required

DHU will contact you about your complaint within three working days of receiving the details to agree an action plan for investigating it.

If you do not wish to complete a complaint form:

  1. You can contact us during normal office hours, Monday to Friday on 0300 1000 407 if you wish to give details of your complaint verbally. If you call outside of these times you can leave us a message.
  2. You can email details of your complaint to: DHUL.clinicalgovernance@nhs.net
  3. You can write to: Clinical Governance, DHU The Johnson Building, Locomotive Way, Pride Park Derby DE24 8PU
Required

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