The Accessible Information Standard (AIS) was introduced by the government in 2016 to ensure that people with a disability or sensory loss are given information in a way they can understand.

Our AIS policy was written to help us effectively manage the health and care of all patients, by ensuring that communication difficulties and information needs are addressed and barriers to involvement are minimised.

As part of the DHU AIS policy we follow the five basic steps to ensure that communication and information needs are met, these are detailed within the Accessible Information Standard:


Identify / find out if an individual has any communication / information needs relating to a disability or sensory loss and if so what they are.

Record those needs in a clear, unambiguous and standardised way in electronic and / or paper based record / administrative systems / documents.

Ensure that recorded needs are ‘highly visible’ whenever the individual’s record is accessed, and prompt for action.

Include information about individuals’ information / communication needs as part of existing data sharing processes (and in line with existing information governance frameworks).

Take steps to ensure that individuals receive information which they can access and understand, and receive communication support if they need it.

Need help reading our website?

We have added the world-leading digital inclusion software, Browsealoud, to our website - making our content more accessible with reading and translation support.

Browsealoud offers a host of reading and translation support – helping you to access and understand our website better.  

  • text-to-speech: click on or select any text to hear it read aloud
  • translation: written and spoken translations in multiple languages
  • text magnification: enlarges text and reads it out loud
  • mp3 generation: converts selected text into an MP3 audio file
  • screen mask: blocks distractions on screen with a tinted mask
  • web page simplifer: removes clutter from the screen, displaying only the main text
  • settings: customise options to suit individual needs or preferences

All the features are accessed from an easy-to-use, floating toolbar – allowing you to drag and drop it anywhere on screen.  

Watch the Browsealoud Features video to see Browsealoud in action.

If you or your carer have any communication or information needs relating to a disability, impairment or sensory loss, then please let us know.

We can provide all of our information in the following formats:

To read in detail about how the NHS meets the AIS standard then click the following button:

You can find the full DHU Accessible Information Standard policy by clicking the following button: