Staff Praised As DHU Meets ISO Standards

DHU Health Care, providers of NHS 111 and urgent care services across the East Midlands, has praised staff who have contributed to their achievement of two key ISO standards.

Last year DHU Health Care announced that they would be working towards achieving ISO accreditation and have now achieved the quality standards required for ISO 9001 (Quality Management Systems) and ISO 27001 (Information Security Management Systems). These are internationally recognised standards which help to deliver more consistent quality of care, helping organisations to comply with legislation and good practice.

Jenny Tilson, Director of Nursing and Quality, commented, “This is a fantastic achievement, especially for an organisation of our size and complexity. Thanks to all of our staff, who have worked hard over the past year to make sure we have the right processes in place – and that they are followed. Well done to everyone.”

ISO 9001 is a standard that sets out the requirements for a quality management system. In January DHU unveiled a new Business Management System (BMS), which is now the home to all documented policies and procedures, including all Standard Operating Procedures. 

ISO 27001 relates to Information Security Management System (ISMS) – a systematic approach to managing sensitive information so that it remains secure. Work on this standard has involved processes for passwords and the use of software, as well as clear desk and screen policies.

DHU Health Care is now working towards ISO 22301 which looks at Business Continuity Systems, and hope to make a further announcement about that in the new year.