DHU Health Care and Leicester City Health GP Federation Response to CQC Report into Bowling Green Street Practice, Leicester

DHU Health Care and Leicester City Health GP Federation have responded to the findings of a CQC report issued on Friday 1 February about Bowling Green Street Practice in Leicester.

The Care Quality Commission (CQC) inspected the practice on 11 December 2018 and has released its findings in a report which can be accessed here. The Chief Executive Officer of DHU Health Care, Stephen Bateman said: “On behalf of DHU Health Care and Leicester City Health GP Federation, I fully accept findings of the regulators and I am sorry to patients for any concerns caused by the contents of the report. The poor standards identified are unacceptable and everyone involved in the practice is committed to working together to make sure all the processes and systems identified are improved to provide the necessary assurances our patients deserve.

“I can appreciate that Special Measures will be a cause for concern but I can assure those registered with the practice that no harm has come to patients and we have an action plan in place already which addresses immediate concerns relating to skills and knowledge of staff, improvement in back office systems and records, as well as medicine management processes. Many of the actions in our plan are already delivered and we aim to complete the necessary improvements by the end of March 2019. We believe that the people employed to deliver health care services at the practice do so with patients at the very heart of everything they do and are serious about delivering improvements.

“The practice was taken over by the joint venture of DHU Health Care and Leicester City Health GP Federation in February 2018 – becoming the fifth provider of the practice. The practice had a number of challenges we set about to address. We remain committed to the long term future of the practice to give our colleagues the stability they deserve and patients the assurances they expect.”

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