Accessible Information Standard (AIS)

Accessible Information Standard (AIS)

What is the Accessible Information Standard?

The Accessible Information Standard (AIS) was introduced by the government in 2016 to ensure that people with a disability or sensory loss are given information in a way they can understand.

Our AIS policy was written to help us effectively manage the health and care of all Patients, by ensuring that communication difficulties and information needs are addressed and barriers to involvement are minimised.

As part of the DHU AIS policy we follow the five basic steps to ensure that communication and information needs are met, these are detailed within the Accessible Information Standard:

Identify / find out if an individual has any communication / information needs relating to a disability or sensory loss and if so what they are.

Record those needs in a clear, unambiguous and standardised way in electronic and / or paper based record / administrative systems / documents.

Ensure that recorded needs are ‘highly visible’ whenever the individual’s record is accessed, and prompt for action.

Include information about individuals’ information / communication needs as part of existing data sharing processes (and in line with existing information governance frameworks).

Take steps to ensure that individuals receive information which they can access and understand, and receive communication support if they need it.

If you or your carer have any communication or information needs relating to a disability, impairment or sensory loss, then please let us know.

We can provide all of our information in the following formats:

  • Audio
  • Braille and Moon
  • British Sign Language
  • Easy read and Makaton
  • Accessible print publications
  • Subtitling
  • Telephone
  • Textphone

To read in detail about how the NHS meets the AIS standard then click the following button:

You can find the full DHU Accessible Information Standard policy by clicking the following button: